Question 1

How do I find Pakeru products online?

Accepted Answer

You can search by product name or code in our site's search bar to quickly locate items. Browse through our collections to discover individual product pages, complete with visuals, product details, available colors, and size options.

Question 2

How do I order a product?

Accepted Answer

From the product page, select your preferred color and size, then click 'Add to Cart.' If your desired combination is unavailable, submit a request using our Merchandise Inquiry Form. Our team will contact you with alternative options or notify you when it's restocked.

Question 3

Can I place orders without creating an account?

Accepted Answer

No, you cannot checkout as a guest. Registering lets you track orders, manage returns/exchanges, save addresses, and curate a personal wishlist.

Question 4

Which payment options are available?

Accepted Answer

Credit & Debit Cards: Visa, MasterCard, American Express. Mobile Payments: Apple Pay, Google Pay (where available). Local Payment Solutions: MOMO (Mobile Money) for Ghana and select African countries. International Options: PayPal (select markets), Wire Transfer (on request). Please note: Payment is processed securely and your card will only be charged when your order is shipped.

Question 5

Where does Pakeru deliver?

Accepted Answer

Pakeru ships to all regions within Ghana and selected international destinations. For special delivery requests outside these areas, contact our customer support.

Question 6

What shipping carriers do you use and how long does delivery take?

Accepted Answer

Within Ghana: DHL, FedEx, Jumia Express, and other verified logistics partners (2–5 business days). International: DHL Express, FedEx International (estimated 3–10 business days). Delivery timelines depend on your location and shipping option selected.

Question 7

Is my order insured during transit?

Accepted Answer

Yes, all shipments are insured against theft and accidental damage until the order is signed for upon delivery.

Question 8

Are there taxes or duties on my order?

Accepted Answer

Orders within Ghana include VAT by default. International orders may be subject to local customs duties and taxes, payable at delivery.

Question 9

Is there a sizing guide for Pakeru products?

Accepted Answer

Yes, every product page includes a sizing chart with both local and international measurements.

Question 10

Can I request custom sizing or alterations?

Accepted Answer

Pakeru offers complimentary adjustments for select products (hemming, waist tailoring, sleeve shortening) if requested within 6 months of purchase. Please bring your item and receipt to a Pakeru flagship or authorized stockist near you.

Question 11

What is Pakeru's return policy?

Accepted Answer

We accept returns within 14 days of delivery for items in original, unworn condition with all tags attached. Sale items and made-to-order pieces are final sale and not eligible for return. See our full Returns & Refunds Policy for details.

Question 12

How do I initiate a return or exchange?

Accepted Answer

Contact our Client Services team at support@hellopakeru.com or via WhatsApp at +233 55 698 6761 to begin the process. Our team will provide a return authorisation and shipping instructions.

Question 13

Can I exchange an item for a different size or color?

Accepted Answer

Yes, exchanges are accepted within 14 days of delivery, subject to availability. See our full Exchange Policy for details.

Question 14

Can I order Pakeru products as a gift?

Accepted Answer

Yes, we offer signature gift packaging and allow you to include a personal message. (Digital Gift Cards and Video Messages coming soon.)

Question 15

How does Pakeru guarantee product authenticity?

Accepted Answer

All Pakeru pieces are 100% authentic, crafted in our atelier and/or partner studios. Each product includes a product passport and unique authenticity code.

Question 16

Will Pakeru offer blockchain certification or digital ownership?

Accepted Answer

Blockchain-powered ownership and product passports are in development, aligning with future luxury authentication standards.

Question 17

How can I contact Pakeru?

Accepted Answer

Email: support@hellopakeru.com (Mon–Fri, 9 am–6 pm GMT). WhatsApp: +233 55 698 6761 (Mon–Fri, 9 am–6 pm GMT).

Question 18

What are the benefits of registering at Pakeru?

Accepted Answer

Track current and past orders. Save and edit delivery addresses. Manage account details and settings. Create and maintain a personalized wishlist.

Question 19

Can I combine multiple orders or add items after checkout?

Accepted Answer

Orders cannot be combined or amended once placed. Please make separate orders for different delivery addresses.

Question 20

Will Pakeru ever offer NFT or blockchain-linked products?

Accepted Answer

We're working toward integrating digital certification and blockchain technology for product traceability and innovation in the luxury space.

CLIENT SERVICES

Ordering & Shopping

Payment Methods

Shipping & Delivery

Product, Sizing & Alterations

Returns & Exchanges

Gifts & Packaging

Product Authentication & Traceability

Client Services

Account & Wishlist

Miscellaneous

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